Refund policy

Change of mind:

We do not accept refunds or exchanges for change of mind or incorrect product purchases. We recommend receiving a consult prior to placing an order. You can book an online consultation here

Damaged/Incorrect Products:

In the rare case you receive products that are damaged or incorrect, we will issue a Gift card for the value of the product or replacement free of charge on the products damaged. You must notify us within 72 hours after receipt of the goods for a gift card or replacement. Photos are required of the damaged goods and incorrect item before we can proceed. Please keep all packing materials of the parcel. A prepaid shipping label will be provided for returning the products, alternatively, we will reimburse shipping costs, upon providing a receipt showing proof of purchase. All damages or incorrect items will need to be returned before a gift card can be processed.

Reactions:

If you believe you have had an allergic reaction to a Roccoco Botanicals product you have purchased from our website, please contact us within 14 days of receiving your order.

Please send an email to sales@roccoco.com and include:
• your order number
• a photo of the reaction
• a description of the reaction.

Once we have received all information we will asses the reaction.

If you have purchased from a Roccoco Stockist, please contact them if you would like to return a product. Each Stockists has set their own return policies.